Established as the fundamental value of our quality policy, customer satisfaction is at the heart of Veolia Water Technologies' preoccupations.
The guarantee of the satisfaction of our customers results in the application of the following principles:
To respect our engagements;
To listen to the customer's requirements and to offer adapted solutions and services;
To ensure an effective and experienced aftersale service by providing state-of-the-art technology;
To maintain privileged bonds with all our customers;
To maintain an effective quality system (ISO).
Veolia Water Technologies Canada's technical service department offers a large range of services to meet the needs of its customers. The team relies on wide and diversified expertise from it engineers (civil, chemichal, control), technicians (water treatment, instrumentation and control), biologists and chemists.
Customer support finds its true meaning in a continuous process, from the design phase to start-up and operational follow-up. John Meunier Inc. offers:
- breakdown service (electric, control, process, mechanics, etc);
- follow-up and inspection of plant;
- 24-hour remote follow-up;
- spare parts;
- 24-hour emergency line (available with service contract).